LOVE YOU, MEAN IT
LOVE YOU, MEAN IT
Welcome to SHUG! These Terms and Conditions (“Terms”) govern your use of our website [www.shopshug.com] and any purchases or interactions with us. By accessing or using our site, you agree to these Terms. Please read them carefully.
Use of the Website
You may use our website for personal, non-commercial purposes only. You agree not to misuse the website or interfere with its security, functionality, or accessibility. We reserve the right to restrict or terminate your access if you violate these Terms.
Product Information & Orders
We strive to ensure that product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that all information is error-free. We reserve the right to correct errors, update information, or cancel orders at any time without prior notice.
All orders are subject to acceptance and availability. We may limit quantities or refuse service at our discretion. Placing an order does not guarantee acceptance.
Pricing & Payment
All prices are listed in U.S. Dollars and do not include applicable taxes or shipping fees, which will be added at checkout. Payment must be made in full at the time of purchase using the approved payment methods offered on our website.
Shipping & Delivery
We will make reasonable efforts to fulfill your order promptly. Shipping times are estimates and may vary. SHUG is not responsible for delays caused by carriers, customs, or events beyond our control.
Returns & Exchanges
Please refer to our Return Policy, available on the website, for details regarding returns, exchanges, or refunds. We reserve the right to refuse returns that do not comply with our policy.
Intellectual Property
All content on this website, including images, logos, text, graphics, and product designs, is the property of SHUG or our licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without written permission.
Limitation of Liability
We are not responsible for any damages or losses resulting from your use of the website, including but not limited to technical issues, errors, inaccuracies, or interruptions in service. To the fullest extent permitted by law, SHUG disclaims all warranties, express or implied.
Governing Law
These Terms and your use of our website are governed by the laws of the State of Alabama, without regard to conflict of law principles.
Changes to Terms
We may update these Terms at any time. By continuing to use our website after changes are posted, you agree to the revised Terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
SHUG
info@shopshug.com
At SHUG, we want you to love your purchase — but if something isn’t right, here’s how returns work:
We offer store credit only for eligible returns. We do not issue refunds to the original form of payment.
Return Eligibility
How to Request a Return
To request a return, please email us at info@shopshug.com with your order number and reason for return. Once approved, we will provide instructions for sending your item(s) back.
Store Credit Details
Once your return is received and inspected, we will issue store credit for the purchase price (shipping costs are non-refundable). Store credit never expires and can be used toward future purchases at www.shopshug.com.
Damaged or Incorrect Items
If you received an incorrect or defective item due to our mistake, please contact us at info@shopshug.com within 3 days of delivery so we can assist you.
We reserve the right to refuse returns that do not meet the conditions above.
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